Privacy Policy

CarePlanPro · Last updated: 9 June 2026

This Privacy Policy explains how CarePlanPro ("we", "us", "our") collects, uses, stores and protects personal information when you use the CarePlanPro care management platform and related services available at icarepro.co.uk (the "Service").

1. Information We Collect

• Account information — name, email address, role, and login credentials of staff and administrators.
• Care data — resident/service-user records, care plans, daily care logs, incidents, medical records, appointments, and assessments entered into the Service.
• Usage data — log data, device and browser information, and actions taken within the Service.
• Files — documents and images you upload.

2. How We Use Information

• To provide, operate and maintain the Service.
• To authenticate users and secure accounts.
• To enable care planning, record-keeping and reporting features.
• To improve, troubleshoot and support the Service.
• To comply with legal and regulatory obligations.

3. Legal Basis

Where the UK GDPR applies, we process personal data on the basis of contract performance, legitimate interests, legal obligation, and—where required—consent. Care records may include special-category (health) data, which is processed for the provision of health and social care.

4. Data Sharing

We do not sell personal data. We share data only with: (a) the care organisation that owns the account; (b) service providers who host or support the platform (e.g. cloud hosting and storage); and (c) authorities where required by law.

5. Data Storage & Security

Data is stored on secure cloud infrastructure. We apply encryption in transit (HTTPS), access controls, and authentication. While we take reasonable measures to protect data, no method of transmission or storage is completely secure.

6. Data Retention

We retain personal data for as long as the account is active or as needed to provide the Service, and thereafter as required to meet legal, regulatory and care-record retention obligations.

7. Your Rights

Subject to applicable law, you may have the right to access, correct, delete, restrict or object to processing of your personal data, and to data portability. Requests should be directed to your care organisation (the data controller) or to us using the details below.

8. Cookies

The Service uses essential cookies and local storage to keep you signed in and to operate core functionality.

9. Children

The Service is intended for use by care professionals. Care records may relate to individuals of any age and are processed on behalf of the care organisation.

10. Changes to This Policy

We may update this Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

11. Contact

For privacy questions or requests, contact us at privacy@icarepro.co.uk.

⚠️ This is a starter template. Before going live, have the company's legal entity name, registered address, Data Protection contact, and governing jurisdiction reviewed by a qualified adviser.